Terms of Service

These Terms of Service (the “Terms”) are a binding agreement between YMOX LLC, a limited liability company organized under the laws of the State of New Mexico, United States, doing business as HandyAsk (“HandyAsk”, “we”, “us”), and the business that creates an account or uses the Service (“you”, the “Customer”). Effective date: November 3, 2026.

1. Acceptance of the Terms

By creating an account, clicking “I agree”, or using the Service, you accept these Terms and our Privacy Policy. If you accept on behalf of a company or other legal entity, you represent that you have authority to bind that entity. If you do not agree, do not use the Service.

2. Eligibility: business customers only

The Service is designed for and offered exclusively to businesses, self-employed professionals and organizations acting in the course of their trade or profession. It is not intended for consumers, and you represent that you are not using it for personal, family or household purposes. You must be at least 18 years old to create an account.

The Service is currently offered only to businesses established in the United States. We may decline or close an account created for a business established in another country.

3. The Service and AI-generated content

HandyAsk lets you configure conversational agents for your trade, based on an industry template and the information you provide (hours, prices, services, documents), and lets those agents answer questions from your own clients and prospects. The Service also includes a test chat, conversation history, summaries and notifications, as described on our website.

Agent replies are generated automatically by artificial-intelligence language models. They may be inaccurate, incomplete, outdated or inappropriate, even when the configuration is correct. You acknowledge and agree that:

• you remain solely responsible for the information you configure, for reviewing agent replies, and for the relationship with your own clients, including any commitment (price, availability, appointment) that an agent communicates on your behalf;
• the Service does not provide accounting, legal, tax, technical, medical or other professional advice, and agent replies must not be presented or relied upon as such;
• you are responsible for complying with the rules of your profession and with the laws that apply to your business, including any obligation to tell your clients that they are talking to an automated system;
• we may change, improve or discontinue features of the Service, and the AI models we use, at any time, with reasonable notice for material changes.

4. Account and security

You must provide accurate information when registering and keep it up to date. You are responsible for all activity under your account and for keeping your credentials confidential. Notify us promptly at support@handyask.com of any unauthorized use. We may suspend an account that we reasonably believe to be compromised.

5. Free trial

New customers receive a 14-day free trial of the Service. No payment card is required to start the trial. At the end of the trial, your agents are paused unless you subscribe to a paid plan; your configuration and data remain available for export or deletion as described in section 13. We may limit or withdraw the trial for abuse.

6. Plans, prices and taxes

The Service is offered on the following monthly plans:

Prices are stated exclusive of taxes. Sales tax or similar taxes may be added depending on your location. Payments are processed by Stripe, Inc. (United States); we never store your full payment-card details. We may change prices with at least 30 days' notice by e-mail; the new price applies from your next renewal after the notice period.

7. Automatic renewal and cancellation

Subscriptions renew automatically each month until cancelled. By subscribing, you authorize us to charge your payment method the then-current monthly price at the start of each billing period, on the same day of each month as your initial subscription (or the last day of a shorter month).

You can cancel at any time, in one click, from your account settings or by writing to support@handyask.com. Cancellation is as easy as signing up and does not require a phone call. It takes effect at the end of the current billing period: you keep access until then, and no further charges are made. No refunds or credits are provided for partial months, except where required by applicable law.

We will send you a receipt for each charge. The terms of automatic renewal, the price, the billing frequency and the cancellation method are disclosed on the pricing page and at checkout before you subscribe, and we will notify you by e-mail before any change that affects your renewal.

8. Support and availability

We provide support by e-mail at support@handyask.com: Monday to Friday, 8 a.m. to 6 p.m. Mountain Time (Albuquerque), excluding U.S. federal holidays. We aim to keep the Service available at all times but do not guarantee uninterrupted or error-free operation; planned maintenance and third-party provider outages (hosting, AI models) may affect availability.

9. Acceptable use

You agree not to, and not to let anyone else, use the Service to:

• violate any law, regulation or third-party right, including privacy and intellectual property rights;
• send unsolicited communications, or deploy an agent in a way that is deceptive, harassing, discriminatory or harmful;
• collect special categories of personal data (such as health or financial information) through an agent unless you have a lawful basis and have told us in writing;
• probe, scan or disrupt the Service, bypass usage limits, reverse-engineer it, or access it by automated means other than our documented features;
• resell, sublicense or white-label the Service without our written agreement;
• attempt to extract the underlying models, prompts or other confidential elements of the Service.

Usage limits for each plan, including a fair-use policy on conversation volume, are published on the pricing page. We may throttle or suspend usage that materially exceeds them after notifying you.

10. Your data and data protection

You own your data. The information you configure, the documents you provide and the conversations between your agents and your clients (“Customer Data”) remain your property. You grant us a limited, non-exclusive license to host, process and display Customer Data solely to provide, secure and improve the Service for you. We do not sell Customer Data and do not use it to train artificial-intelligence models.

For conversations between your agents and your clients, you are the data controller and HandyAsk acts as your data processor. Where applicable privacy law requires it, our Data Processing Agreement (DPA) is incorporated into these Terms by reference and is available at support@handyask.com on request. You are responsible for giving your clients the information required by applicable privacy law and for obtaining any consent they require.

You can export or request an export of your Customer Data at any time. Our Privacy Policy describes how we handle personal data, including yours.

11. Intellectual property

The Service, including its software, industry templates, prompts, design and documentation, is owned by YMOX LLC and its licensors and is protected by U.S. and international intellectual property laws. Subject to these Terms, we grant you a limited, non-exclusive, non-transferable right to access and use the Service during your subscription. No other rights are granted. If you send us feedback or suggestions, you allow us to use them without obligation to you.

If you upload documents, you represent that you have the right to do so. To report content that you believe infringes your copyright, write to support@handyask.com.

12. Confidentiality

Each party will keep confidential any non-public information received from the other in connection with the Service, use it only to perform these Terms, and protect it with reasonable care. This does not apply to information that is public, already known, independently developed or lawfully obtained from a third party, and either party may disclose information when required by law after giving notice where permitted.

13. Term, suspension and termination

These Terms apply from the moment you create an account until your account is closed. You may close your account at any time from your account settings. We may suspend or terminate your access, with notice where practicable, if you materially breach these Terms, fail to pay, create a security or legal risk for us or other customers, or if we discontinue the Service (in which case we give at least 30 days' notice).

On termination, your agents stop answering and your right to use the Service ends. You may export your Customer Data during the 30 days that follow; after that period we delete or anonymize it, subject to the retention periods described in the Privacy Policy and to our legal obligations. Sections 10 to 19 survive termination.

14. Disclaimer of warranties

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE OR ERROR-FREE, OR THAT AGENT REPLIES WILL BE ACCURATE, COMPLETE OR SUITABLE FOR YOUR PURPOSES.

15. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE, EVEN IF ADVISED OF THEIR POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM. THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, SUCH AS LIABILITY FOR FRAUD, GROSS NEGLIGENCE, WILLFUL MISCONDUCT, OR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE.

16. Indemnification

You will defend, indemnify and hold harmless HandyAsk and its members, managers, employees and contractors from any third-party claim, and the resulting damages, costs and reasonable attorneys' fees, arising from (a) Customer Data or the information you configure, (b) your use of the Service in breach of these Terms or of applicable law, or (c) your relationship with your own clients, including commitments communicated by your agents. We will notify you promptly of any such claim and let you control its defense, provided you do not settle it in a way that imposes obligations on us without our consent.

17. Changes to the Terms

We may update these Terms to reflect changes to the Service, our business or the law. For material changes we will notify account holders by e-mail at least 30 days before they take effect. The updated Terms apply to your next renewal after that notice; if you do not agree, you may cancel before then. Continued use after the effective date means you accept the updated Terms.

18. Governing law and jurisdiction

These Terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict-of-laws rules, and the United Nations Convention on Contracts for the International Sale of Goods does not apply. Any dispute arising out of or related to these Terms or the Service will be brought exclusively in the state or federal courts located in the State of New Mexico, and each party consents to their jurisdiction. Before filing a claim, the parties will try in good faith to resolve the dispute by contacting each other in writing and allowing 30 days for discussion.

19. General provisions

• Entire agreement. These Terms, the Privacy Policy, the DPA (where applicable) and any order confirmation form the entire agreement between us regarding the Service and supersede prior discussions.
• Severability. If any provision is held unenforceable, it will be modified to the minimum extent necessary, and the remaining provisions remain in effect.
• No waiver. A failure to enforce a provision is not a waiver of the right to enforce it later.
• Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or in connection with a merger, acquisition or sale of assets, with notice to you.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. We send notices to the e-mail address on your account. You may send notices to support@handyask.com or to our mailing address.
• Language. These Terms are written in English. Translations are provided for convenience; in case of conflict, the English version prevails, except where the law of your country requires otherwise.
• Export and sanctions. You may not use the Service in violation of U.S. export-control or sanctions laws.

20. Contact

YMOX LLC, 8206 Louisiana Blvd NE, Ste A, Albuquerque, NM 87113 — support@handyask.com. See also our Legal Notice.